Hilton Management Services was approached by an existing ownership group and asked to take over a branded hotel and conference center in Canada. Thanks to Hilton’s expertise and knowledge, the conversion of this 370-room hotel with a 40,000 square-foot conference space occurred in a record-breaking four weeks. The impacts on the business mix and the financial results were immediate.
- RevPAR increased to 124.2, an all-time high
- Transient business increased 23%, year over year
- Revenue increased 68%, year over year
- Catering revenue increased 19%
- Food and beverage costs decreased by 6%
- 14-position improvement in Trip Advisor rankings
The success of this rapid conversion and hotel performance is not only due to local and regional management, but also as a result of the support, and tools available from HMS and the Brand.
“Quick to respond to our needs and concerns and a valued partner in our growth strategy.”
“We find Hilton to be very open and understanding to our ideas, our goals, objectives, what are our performance measures, what's important to us.”
“Hilton’s real key attributes are they’re completely owner centric, they're focused on your success and driving profitability and a great experience for the guest. ”
“When I think about Hilton as a manager, the first word that comes to mind is excellence. Excellence towards their customers, towards their guests, towards their owners.”