Hilton Management Services was approached by an existing ownership group and asked to take over a branded hotel and conference center in Canada. Thanks to Hilton’s expertise and knowledge, the conversion of this 370-room hotel with a 40,000 square-foot conference space occurred in a record-breaking four weeks. The impacts on the business mix and the financial results were immediate.
- RevPAR increased to 124.2, an all-time high
- Transient business increased 23%, year over year
- Revenue increased 68%, year over year
- Catering revenue increased 19%
- Food and beverage costs decreased by 6%
- 14-position improvement in Trip Advisor rankings
The success of this rapid conversion and hotel performance is not only due to local and regional management, but also as a result of the support, and tools available from HMS and the Brand.
“Partnering with this iconic industry leader is guaranteed to take your hotel to new heights on every level.”
“Hilton brand and management services have not only aligned with but also embraced our asset management approach from day one. This partnership has led to a real time focus on hotel opportunities and performance, resulting in a very collaborative and proactive planning and execution process to improving the assets and increasing shareholder value for our portfolio.”
“As a first time hotel owner (and Connie award winner!), we rely heavily on the people of Hilton to act as our partner and treat our hotel as if it were theirs. From the CEO, to all the VP’s and the general manager, to the entire staff at our hotel, all of whom we’ve come to know, we thank you for your ownership mentality and true partnership. We couldn’t succeed without you!”
“Quick to respond to our needs and concerns and a valued partner in our growth strategy.”
“They are outstanding partners and work very hard to maximize the performance of the hotels they manage for us.”
“More than a hotel operator, Hilton's a partner in our business.”
“The most innovative force, consistently improving our hotels in gaining market share and improving profitability. The owner-centric approach sets them apart.”
“For us, Hilton Management Services is synonymous with partnership.”