Increased Occupancy & ADR

Full-Service Hotel

Breakfast in bed

Full-Service Hotel

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From regional management to HMS

An independent hotel in California had been operated by a regional hotel management company with moderate success for many years. Ownership elected to convert to a Hilton branded property and transfer management to Hilton Management Services.  We generated a property improvement document (PIP), requiring improvements to the property in order to conform to brand standards for appearance and operation.

Details of couch

From regional management to HMS

Working hand-in-hand

After the PIP was complete, the property was accepted into the Hilton portfolio, and HMS assumed management oversight. HMS surveyed the property and established systems and processes for the successful transition to management –– including budgeting, critical path generation, IT planning, employee recruitment and brand training. We worked closely with owners for financial approval, time frames, license and permit transfers, and signage requirements, as well as sales and marketing strategies, sourcing staff and more.

Dining centerpiece

Working hand-in-hand

The Results:

Over a 2-year period:

  • GOP increased by 58.5%
  • Total costs decreased (sales, payroll and benefits, and other department expenses) by 25.1%
  • Average Daily Rate increased 33.8%
  • Hotel occupancy increased 20% over previous occupancy levels
  • RevPar increased 59.8% above previous levels
Fire pit

The Results:


P.H. Hotel Company

“Partnering with this iconic industry leader is guaranteed to take your hotel to new heights on every level.”

Julie Grimes | Managing Partner
Felcor Lodging Trust

“Hilton brand and management services have not only aligned with but also embraced our asset management approach from day one. This partnership has led to a real time focus on hotel opportunities and performance, resulting in a very collaborative and proactive planning and execution process to improving the assets and increasing shareholder value for our portfolio.”

Troy A. Pentecost | EVP, COO
Granite Properties

“As a first time hotel owner (and Connie award winner!), we rely heavily on the people of Hilton to act as our partner and treat our hotel as if it were theirs. From the CEO, to all the VP’s and the general manager, to the entire staff at our hotel, all of whom we’ve come to know, we thank you for your ownership mentality and true partnership. We couldn’t succeed without you!”

Gregory (Greg) P. Fuller | President & COO
Lodging Capital Partners, LLC

“Quick to respond to our needs and concerns and a valued partner in our growth strategy.”

Ashford, Inc.

“They are outstanding partners and work very hard to maximize the performance of the hotels they manage for us.”

Oasis West Realty LLC

“More than a hotel operator, Hilton's a partner in our business.”

Thayer Lodging Group

“The most innovative force, consistently improving our hotels in gaining market share and improving profitability. The owner-centric approach sets them apart.”

“For us, Hilton Management Services is synonymous with partnership.”

Abdul Lakhani | Owner