Building the Right Culture

Full Service Hotel in Peru

rooftop pool at sunset

Full Service Hotel in Peru

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Learning the right way

From the beginning, we put an emphasis on developing the right Hilton service culture with continuous service and management training. Using our proprietary training tools, the sales team created a personalized discovery visit and proposal that would allocate meeting space only for the highest yielding revenue events — a shift that nearly immediately increased revenue. Further, active analysis of market matrices gave us the power to quickly adjust rates to meet market variations and increase our ADR.

cafe in the lobby

Learning the right way

A local experience

Our Food & Beverage team created innovative recipes using The Flavors of Hilton resources library. Once they established the restaurant’s cuisine, the F&B team trained the service staff on the menu items, showing them what makes each item unique, empowering the servers to share that with guests.

gourmet salads

A local experience

The results

In only four months of intensive sales, our team was able to build enough base business to renegotiate all accounts to increase ADR and REVPAR by nearly 50 percent, while reducing operating costs.

rooftop bar at night

The results

Testimonials

LODGING CAPITAL PARTNERS, LLC

“Quick to respond to our needs and concerns and a valued partner in our growth strategy.”

“We find Hilton to be very open and understanding to our ideas, our goals, objectives, what are our performance measures, what's important to us.”

JLL’S HOTELS & HOSPITALITY GROUP

“Hilton’s real key attributes are they’re completely owner centric, they're focused on your success and driving profitability and a great experience for the guest. ”

BRE HOTELS & RESORTS

“When I think about Hilton as a manager, the first word that comes to mind is excellence. Excellence towards their customers, towards their guests, towards their owners.”

RIDA DEVELOPMENT
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