Building the Right Culture
Full Service Hotel in Peru
Learning the right way
From the beginning, we put an emphasis on developing the right Hilton service culture with continuous service and management training. Using our proprietary training tools, the sales team created a personalized discovery visit and proposal that would allocate meeting space only for the highest yielding revenue events — a shift that nearly immediately increased revenue. Further, active analysis of market matrices gave us the power to quickly adjust rates to meet market variations and increase our ADR.
Learning the right way
A local experience
Our Food & Beverage team created innovative recipes using The Flavors of Hilton resources library. Once they established the restaurant’s cuisine, the F&B team trained the service staff on the menu items, showing them what makes each item unique, empowering the servers to share that with guests.
A local experience
The results
In only four months of intensive sales, our team was able to build enough base business to renegotiate all accounts to increase ADR and REVPAR by nearly 50 percent, while reducing operating costs.