Success
Stories

Hilton Management Services assumed management of a focused-service hotel. Within one year, the property began a major renovation and relaunched into the market. We welcomed existing long term employees into the Hilton Family as we recruited several management positions. We renegotiated all LNR/CNR contracts, blitzed the market and signed on $1M+ in groups and new accounts. A new rate strategy was implemented to capitalize on our unique location. The property grew RevPAR year over year through renovation, while also growing market share.

An independent hotel had been operated by a regional hotel management company with moderate success for many years. Ownership elected to convert to a Hilton branded property and transfer management to Hilton Management Services.

We generated a property improvement document (PIP), outlining improvements needed to the property. After the PIP was complete, HMS established systems and processes for the successful transition to management –– including budgeting, critical path generation, IT planning, employee recruitment and brand training. We worked closely with owners for financial approval, time frames, license and permit transfers, and signage requirements, as well as sales and marketing strategies, sourcing staff and more.

Hilton Management Services was approached by an existing ownership group and asked to take over a branded hotel and conference center in Canada. Although a rapid conversion timeline, the support from local, regional and Brand management, combined with the expertise and tools available from HMS, resulted in immediate impacts on the business mix and hotel performance.

An independent, landmark hotel transitioned to Hilton Management Services as part of our Curio Collection. Benefiting from the power of the Hilton enterprise engine, the hotel surpassed previous years’ performance.

Working with Hilton Management Services, a full-service, 600-room convention center hotel opened on time and under budget by $1.6 million. We capitalized on the hotel’s prime location, with the only sky-high bar in the market, remarkable views and diverse dining options. We helped the hotel successfully execute four national events, garner top-notch SALT scores and rise to the #1 hotel in the market on TripAdvisor after only 71 days.

After a new, 1.7 million square-foot convention center was built in a major Midwestern city, the city asked Hilton Management Services to manage the accompanying 532-room full-service hotel. We sent 58 of our 62 Hilton Sales Directors to the destination, returning 470 leads totaling 271,025 room nights in the first year. We developed an “experience the city” video for the welcome center, brochures, guidebooks, lunch presentations to sales directors, newsletters, and pre-opening dinners. The success in creating new business to the city helped drive 14 new citywide events that would not have considered without our hotel presence.

With an emphasis on developing the right Hilton culture, Hilton Management Services put an emphasis on continuous service and management training. Using our proprietary training tools, the Sales team created a personalized discovery visit and proposal that would allocate meeting space only for the highest yielding revenue event. Our Food & Beverage team created innovative recipes using The Flavors of Hilton resources library and the F&B team trained the service staff on the menu items, showing them what makes each item unique and empowering the servers to share that with guests.

Hilton Management Services recruited and hired a seasoned GM and DOS with opening experience and clustered the sales team with our adjacent property creating options for our clients. We were able to leverage our past experience and revenue management team to capitalize our pricing through peak season and the high number of special events, while our sales team remained focused on need dates.

With our experience operating smaller destination locations of 100 suites or less, Hilton Management Services was selected to open an all-suites hotel in an area with a total population of 21,000 residents. 12 months prior to the opening, our Focused Service Sales and Revenue Management team joined efforts to understand the core business and market drivers. Focus on creating memorable guest experiences and being the best hotel in the city for all travelers was key in achieving a Trip Advisor rank as #1 Hotel YOY.